FAQs
FAQs
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Why ChicksX?
Here at ChicksX, we are committed to upholding the integrity, trust and privacy of our brand in order to best serve and protect our clients. ChicksX prioritizes and values your safety and privacy. Therefore, we continuously update and perfect our security measures and protocols to keep you safe, as well as our platforms and our services to keep you satisfied. ChicksX has successfully been running operations centered around our core values since early 2021, and we will continue to do so.
Our top priority is to provide our customers with a secure exchange platform where each inquiry, purchase and account is encrypted, secure and protected. We strive to ensure each client has a positive and personalized experience by providing 24/7 support and services. Each member of our team at ChicksX is dedicated to giving you the best possible experience and we will do our best to ensure you are satisfied with our services.
You can earn money by sharing your referral link. Share your link with friends and you'll receive $10 for anyone who signs up and spends over $500. Additionally you'll earn 10% of the amount they spend on fees forever.
How do I buy with ChicksX?
To buy with ChicksX, open a ticket or start a live chat. Select your currency, choose your payment method, and a live specialist will guide you through the process from start to finish. The ticket system is faster and more organized, but if you need instant help, chat is also an option. Either way, we make sure the process is smooth, precise, and secure.
We offer an exchange rate calculator that allows you to receive the lowest available rates in real time. This feature will instantly provide an accurate exchange rate when you input the amount you wish to exchange or sell into the calculator.
When buying crypto, you can use any of the following payment methods: Interac e- Transfer, cash by mail, cash in person, debit or credit.
ChicksX delivers all orders quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All transactions on our site are continuously monitored to ensure our users receive their orders as quickly as possible.
How do I sell with ChicksX?
To sell with ChicksX, open a ticket or message us on live chat. Choose your digital currency and preferred payout method. A live specialist will walk you through everything — fast, secure, and simple. We recommend tickets for the smoothest flow, but live chat works too.
We offer an exchange rate calculator that allows you to receive the lowest available rates in real time. This feature will instantly provide an accurate exchange rate when you input the amount you wish to exchange or sell into the calculator.
When selling crypto, customers can receive money through any payment method they prefer. These payment methods include Interac e- Transfer, cash by mail, cash in person, debit or credit.
ChicksX delivers all orders quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All transactions on our site are continuously monitored to ensure our users receive their orders as quickly as possible.
What is the ChicksX verification process?
Yes, we offer three different levels of verification and services. You may complete our registration process based on your needs and the services you require. Each level of verification allows access to different services with increased levels of trading. The levels are: Level 1, phone verification, will enable users primary access to our services. Level 2, email and ID verification, allows users further access to complete larger transactions. Level 3, address verification, allows our users to complete transactions of an unlimited amount using any payment method.
To fully protect your account with us, you should not rely on a password alone. Enabling two-factor authentication will ensure your account is fully secure by preventing any unauthorized users from accessing your data. To enable 2FA on an iOS device, open your camera to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode. To enable 2FA on an Android device, open Google Lens or Authenticator to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode.
What is the ChicksX refund policy?
If you are not satisfied with your exchange for any reason, we are happy to help. We offer refunds, however, any fees paid by the customer are non-refundable. The non-refundable fees include our own fees and network fees. We recognize that each situation is unique, and for this reason each case will be handled accordingly. To initiate a refund, please enter a live chat where you will be connected to a specialist who will readily assist you.
To initiate a refund, please enter a live chat where you will be connected to a specialist who will readily assist you. Once the refund is processed, you will receive a confirmation email with a receipt attached. All refunds on our site are continuously monitored to ensure our users receive their refunds as quickly as possible.
ChicksX processes all refunds quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All refunds on our site are continuously monitored to ensure they are resolved as quickly as possible.
How do I get started?
In order to start your journey with us, you’ll need to create an account. Whether you are buying or selling, our platform is quick and user friendly. Simply click on ‘Create an account’ and fill in the required fields. Once complete, you will need to complete the verification process that best suits your needs. If you require assistance during the registration process, please enter a live chat where you will be connected to one of our specialists who will readily assist you.
To fully protect your account with us, you should not rely on a password alone. Enabling two-factor authentication will ensure your account is fully secure by preventing any unauthorized users from accessing your data. To enable 2FA on an iOS device, open your camera to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode. To enable 2FA on an Android device, open Google Lens or Authenticator to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode.
In order to reset your password, simply select the “reset password” button on the log in page. You will then be redirected to a page where you will be required to enter your email address. Enter your email address to receive an email with step-by-step instructions on how to reset your password.
If you no longer wish to carry an account with us, kindly send an email to [email protected] with your request, and one of our specialists will assist you. We do not offer any other options when deleting your account, in order to prevent accidental deletions.