FAQs
FAQs
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Why ChicksX?
Here at ChicksX, we are committed to upholding the integrity, trust and privacy of our brand in order to best serve and protect our clients. ChicksX prioritizes and values your safety and privacy. Therefore, we continuously update and perfect our security measures and protocols to keep you safe, as well as our platforms and our services to keep you satisfied. ChicksX has successfully been running operations centered around our core values since early 2021, and we will continue to do so.
Our top priority is to provide our customers with a secure exchange platform where each inquiry, purchase and account is encrypted, secure and protected. We strive to ensure each client has a positive and personalized experience by providing 24/7 support and services. Each member of our team at ChicksX is dedicated to giving you the best possible experience and we will do our best to ensure you are satisfied with our services.
Earn $10 when a new user you refer spends $500 within 30 days. Plus, receive 10% of their transaction fees for life, with an additional 10% bonus on your referral earnings while Chicks VIP is active.
You can share it on your social media or personal content, as long as you don’t impersonate ChicksX or use paid ads targeting our brand name.
Once your referrals are verified and start shopping with us, you will be able to withdraw all your earnings. Remember that the more referrals you have, the more money you can earn.
No. Running ads that use "ChicksX" or any variation (e.g., "Chicksx.com", misspellings, etc.) as keywords in paid search engines like Google or Bing is strictly prohibited. This is considered referral abuse and will result in removal from the referral program and forfeiture of any rewards.
ChicksX referral abuse includes, but is not limited to, bidding on ChicksX branded keywords to redirect users through your referral link, misleading ads or impersonating ChicksX, and cookie stuffing or manipulating clicks to gain illegitimate referrals.
Any abuse of the referral program may result in the loss of all earned rewards, termination from the referral program, and suspension or closure of your ChicksX account.
Yes. New customers you refer will receive $20 after spending $500 within 30 days. They’ll also get their own referral link to invite others, just like you.
If you have any problems with your referral or need further assistance, you can contact us via Live Chat or send us an email to [email protected]. We will be happy to assist you.
Yes. ChicksX is registered with FINTRAC (Canada) and FinCEN (USA) as a Money Services Business and holds a Virtual Asset Service Provider (VASP) license in Poland. These registrations ensure your funds are protected with the same accountability standards as major financial institutions, giving you peace of mind when trading.
It means you're trading on a legitimate, secure platform that: Follows federal compliance standards Protects against fraud and theft Maintains transparent operations Keeps your assets safe and accessible Unregistered exchanges carry much higher risks of fraud, theft, and potential loss of funds.
ChicksX supports 200+ digital currencies including Bitcoin (BTC), Ethereum (ETH), Tether (USDT), Solana (SOL), Litecoin (LTC), Cardano (ADA), and many more. We also support fiat currencies like Canadian Dollars (CAD) and US Dollars (USD) for seamless crypto-to-cash and cash-to-crypto trading.
Yes. ChicksX is available globally. You can trade 24/7 from anywhere, provided crypto trading is legal in your region.
Our fees typically start around 0.01% for crypto swaps, though rates can vary depending on the transaction type, the currency, and the payment method you choose. We are transparent: the price you see is the price you pay, with no hidden spreads or surprise charges at checkout. All fees are displayed clearly before you confirm your trade.
Our rates are based on real-time market data from trusted liquidity providers and major crypto exchanges. We aggregate pricing across multiple sources to ensure you get competitive rates whether you're buying Bitcoin, selling Ethereum, or trading stablecoins like USDT.
We keep our overhead low and pass the savings to you. By optimizing liquidity partnerships, automating backend processes, and operating efficiently, we consistently offer better rates than many larger exchanges without compromising on security or service quality.
We support a variety of payment options for your convenience: Interac e-Transfer (Canada) Bank transfers (EFT/Wire) Credit and debit cards Cash deposits at our physical locations in Mississauga and Vancouver Cryptocurrency deposits Available methods may vary based on your location and transaction amount.
Cryptocurrency withdrawals are typically processed within minutes once approved. Fiat withdrawals via Interac e-Transfer usually arrive within minutes to a few hours. Bank wire transfers may take 1-3 business days depending on your financial institution.
We use a combination of cold storage wallets (offline) and hot wallets (online) with multi-signature security. The majority of customer crypto assets are kept in cold storage, protected from online threats. All wallets use advanced encryption, and our security team monitors activity 24/7 to prevent unauthorized access.
Yes. The majority of customer funds are stored offline in cold storage wallets, protected from online threats. We use multi-signature security and 24/7 monitoring to keep your assets secure.
How do I buy with ChicksX?
To buy with ChicksX, open a ticket or start a live chat. Select your currency, choose your payment method, and a live specialist will guide you through the process from start to finish. The ticket system is faster and more organized, but if you need instant help, chat is also an option. Either way, we make sure the process is smooth, precise, and secure.
We offer an exchange rate calculator that allows you to receive the lowest available rates in real time. This feature will instantly provide an accurate exchange rate when you input the amount you wish to exchange or sell into the calculator.
When buying crypto, you can use any of the following payment methods: Interac e- Transfer, cash by mail, cash in person, debit or credit.
ChicksX delivers all orders quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All transactions on our site are continuously monitored to ensure our users receive their orders as quickly as possible.
How do I sell with ChicksX?
To sell with ChicksX, open a ticket or message us on live chat. Choose your digital currency and preferred payout method. A live specialist will walk you through everything — fast, secure, and simple. We recommend tickets for the smoothest flow, but live chat works too.
We offer an exchange rate calculator that allows you to receive the lowest available rates in real time. This feature will instantly provide an accurate exchange rate when you input the amount you wish to exchange or sell into the calculator.
When selling crypto, customers can receive money through any payment method they prefer. These payment methods include Interac e- Transfer, cash by mail, cash in person, debit or credit.
ChicksX delivers all orders quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All transactions on our site are continuously monitored to ensure our users receive their orders as quickly as possible.
You can sell any of our 200+ supported cryptocurrencies for cash, including: Bitcoin (BTC) Ethereum (ETH) Tether (USDT) Solana (SOL) Litecoin (LTC) And many more. Simply select your cryptocurrency, choose your preferred cashout method (e-Transfer, bank transfer, or cash pickup), and complete your transaction.
What is ChicksX verification process?
Yes, we offer three different levels of verification and services. You may complete our registration process based on your needs and the services you require. Each level of verification allows access to different services with increased levels of trading. The levels are: Level 1, phone verification, will enable users primary access to our services. Level 2, email and ID verification, allows users further access to complete larger transactions. Level 3, address verification, allows our users to complete transactions of an unlimited amount using any payment method.
Yes. Verification helps us keep your account secure and allows us to offer instant withdrawals. The process is automated, takes about 2 minutes, and guarantees your assets belong only to you. We use bank-level encryption to protect your information.
About 2 minutes. Upload your ID, we verify it automatically, and you're done. This quick step unlocks instant withdrawals and keeps your account protected.
Verification lets us offer instant withdrawals and keeps bad actors off the platform. It's a quick, one-time process that protects everyone and ensures you're the only person who can access your funds.
No. Your data is encrypted end-to-end, meaning only you can access it. Our team can't view your private information, transaction history, or wallet details. Your privacy is built into the system.
Contact our support team anytime. We'll verify your identity through a secure process and restore your access quickly. Your funds stay safe in your wallet the entire time.
Turn on two-factor authentication (2FA), it takes 30 seconds and adds an extra layer of security. Use a strong, unique password and never share it with anyone. We recommend enabling email and SMS alerts so you're notified of any account activity.
To fully protect your account, we recommend enabling two-factor authentication, as a password alone is not enough. To enable 2FA on iOS, open your camera and scan the QR code, then enter the unique code provided and click confirm. For Android, open Google Lens or your Authenticator app to scan the QR code, enter the code you receive, and confirm. Once completed, 2FA will be active, and you will receive a new passcode each time you log into your ChicksX account.
Absolutely! Keeping your information safe is our top priority. All your data is fully encrypted and protected with advanced security measures, so only you can access it. We’ve designed our platform to keep your personal information private and secure at all times.
What is ChicksX refund policy?
If you are not satisfied with your exchange for any reason, we are happy to help. We offer refunds, however, any fees paid by the customer are non-refundable. The non-refundable fees include our own fees and network fees. We recognize that each situation is unique, and for this reason each case will be handled accordingly. To initiate a refund, please enter a live chat where you will be connected to a specialist who will readily assist you.
To initiate a refund, please enter a live chat where you will be connected to a specialist who will readily assist you. Once the refund is processed, you will receive a confirmation email with a receipt attached. All refunds on our site are continuously monitored to ensure our users receive their refunds as quickly as possible.
ChicksX processes all refunds quickly and securely. We follow strict protocols and use industry-leading security measures to operate as safely and efficiently as possible. All refunds on our site are continuously monitored to ensure they are resolved as quickly as possible.
How do I get started?
In order to start your journey with us, you’ll need to create an account. Whether you are buying or selling, our platform is quick and user friendly. Simply click on ‘Create an account’ and fill in the required fields. Once complete, you will need to complete the verification process that best suits your needs. If you require assistance during the registration process, please enter a live chat where you will be connected to one of our specialists who will readily assist you.
To fully protect your account with us, you should not rely on a password alone. Enabling two-factor authentication will ensure your account is fully secure by preventing any unauthorized users from accessing your data. To enable 2FA on an iOS device, open your camera to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode. To enable 2FA on an Android device, open Google Lens or Authenticator to scan the QR code. After doing so, you will be provided with a unique set of numbers. Enter the numbers into the required field and click confirm. Done! Your account will then be enabled with 2FA, and each time you log into your ChicksX account, you will be provided with a new passcode.
In order to reset your password, simply select the “reset password” button on the log in page. You will then be redirected to a page where you will be required to enter your email address. Enter your email address to receive an email with step-by-step instructions on how to reset your password.
If you no longer wish to carry an account with us, kindly send an email to [email protected] with your request, and one of our specialists will assist you. We do not offer any other options when deleting your account, in order to prevent accidental deletions.