Learn how ChicksX handles customer complaints. We're committed to resolving issues quickly and fairly for our crypto exchange users.
1. Our Commitment
At ChicksX, we value your feedback and take all complaints seriously. We're committed to addressing your concerns promptly and fairly. Our goal is to provide excellent service and maintain your trust in our crypto exchange platform.
2. How to File a Complaint
If you're unhappy with our service, please contact us. You can reach our support team via email at [email protected] or through the live chat on our website. Explain your issue clearly, providing relevant details and any supporting documents.
3. Complaint Handling Process
When we receive your complaint, we'll acknowledge it within one business day. Our team will investigate the matter thoroughly and aim to resolve it as quickly as possible. We'll keep you updated on the progress and may contact you for additional information if needed.
4. Resolution Timeframe
We strive to resolve most complaints within 15 business days. For more complex issues, it may take up to 35 business days. We'll inform you if we need more time and explain why.
5. Escalation Process
If you're not satisfied with the initial resolution, you can request an escalation. A senior team member will review your case and provide a final decision.
6. Continuous Improvement
We use complaints as opportunities to improve our services. Your feedback helps us identify areas for enhancement and make necessary changes to better serve our customers.
7. Regulatory Compliance
As a Fintrac and FinCEN registered company, we adhere to all applicable regulations in handling complaints. We're committed to maintaining the highest standards of integrity and transparency in our operations.