FAQs

Click "Sign Up" on our homepage and enter your email address and password. You can also create an account quickly using Google, Apple, or Discord for faster registration. Optionally, subscribe to our newsletter for promotions and updates. Once complete, you'll need to complete the verification process that best suits your needs. If you require assistance during registration, our Live Chat specialists are available 24/7 to guide you.

Level 1 (Phone Verified): Allows you to buy or sell up to $1,000 in cryptocurrency using cash. Level 2 (Email and ID Verified): Unlocks unlimited cryptocurrency purchases with cash, up to $10,000 in purchases using debit or credit cards, and unlimited cryptocurrency sales using your chosen payout method. Level 3 (Address Verified): Provides fully unlimited access to buy any amount of cryptocurrency using any available payment method. Note: For Level 2 users, an additional verification is required when making purchases with a debit or credit card. This verification may occur before or after the order is created and paid and is used to confirm that you are the cardholder. This step is required only once per card the first time it is used on our platform.

Identity verification allows us to offer instant withdrawals and helps keep bad actors off the platform. It is a quick, one time process that protects everyone and ensures you are the only person who can access your funds. The verification process is fully automated, takes about 2 minutes, and helps guarantee that your assets belong only to you. We use bank level encryption to protect your personal information. For security reasons, we do not allow third party payment methods. Any cards or payment methods used must belong to the person completing the verification.

Debit and credit card verification helps protect your account and prevents unauthorized use of payment methods. This process ensures that the person placing the order is the rightful cardholder, allowing us to securely process your purchase and reduce the risk of fraud. It also helps keep the platform safe for all users.

After placing an order with a debit or credit card, you will be asked to complete a quick verification. You need to record a short video showing the debit or credit card used for the purchase and a valid government issued ID, such as a driver’s license, passport, or national ID. Both the card and ID must be visible in the same frame, and you should briefly flip the card to show it is a real, physical card. For security reasons, cover all card digits except the last four, and make sure your name is clearly visible on both the card and the ID. Once your video is ready, upload it securely at https://chicksx.com/customer-portal/verification. Before submitting, review the example on the upload page to ensure your video meets all requirements and avoid processing delays.

Contact our Live Chat support team and we'll review your submission with you. Common issues include blurry photos, expired IDs, mismatched information, or missing documents. Our specialists will tell you exactly what's needed and help you complete the process successfully.

To fully protect your account, we recommend enabling two factor authentication, as a password alone is not enough. Go to Security in your account settings and select the 2FA option. On iOS, open your camera and scan the QR code, then enter the unique code provided and click confirm. On Android, open Google Lens or your Authenticator app to scan the QR code, enter the code you receive, and confirm. Once completed, 2FA will be active and you'll receive a new passcode each time you log into your ChicksX account. It takes 30 seconds and adds a critical layer of security.

Go to Security in your account settings and click "Reset Password." Enter your current password and your new password, then save your changes. If you've forgotten your current password, click "Forgot your password?" and we'll send you an email with instructions to reset it.

Contact our support team anytime via Live Chat or email at [email protected]. We'll verify your identity through a secure process and restore your access quickly.

If you no longer wish to carry an account with us, kindly send an email to [email protected] with your request, and one of our specialists will assist you. We do not offer any other options when deleting your account in order to prevent accidental deletions. Make sure to withdraw any remaining balance first, as this action is permanent.

No. Your data is encrypted end to end, meaning only you can access it. Our team can't view your private information, transaction history, or wallet details. Your privacy is built into the system.

To buy crypto, simply enter the amount you want to spend and select your currency. Choose the crypto you wish to buy, select your payment method, and proceed to checkout. If you have a coupon code, you can enter it for any available discounts. You can also easily access options to sell or swap crypto or fiat at any time. If you need assistance at any point, our Live Chat specialists are available 24/7 to guide you through the process from start to finish.

We support flexible payment options for your convenience, including Interac e-Transfer, credit and debit cards, Apple Pay, Google Pay, PayPal, bank transfers (EFT/Wire), and many more. All pricing is transparent with no hidden fees. Available methods may vary based on your location and transaction amount.

Cryptocurrency withdrawals are typically processed within minutes once approved. Fiat withdrawals via Interac e-Transfer usually arrive within minutes to a few hours. Bank wire transfers may take 1 to 3 business days depending on your financial institution. We follow strict protocols and use industry leading security measures to operate as safely and efficiently as possible.

After placing your order, you'll receive a confirmation email with your order ID and delivery details. Your order is also saved in your account profile. If you haven't received an email, check your spam folder or log into your ChicksX account profile. For assistance, contact us via Live Chat or email at [email protected]. We're available 24/7.

Yes. You can track your order status through your ChicksX account profile or by contacting our Live Chat support. All transactions on our site are continuously monitored to ensure you receive updates as quickly as possible.

Order cancellations are possible depending on how far the transaction has progressed. Contact our Live Chat support team immediately if you need to cancel. Some fees may be non refundable depending on the transaction stage.

At ChicksX, we aim to ensure your satisfaction with your exchange. While we do offer refunds, please note that any fees paid (including our service fees and network fees) are non-refundable. Refunds are handled on a case-by-case basis, and we address each situation individually. If an order remains inactive for more than two hours, a refund will be automatically triggered due to inactivity.

Our service fees and network fees are non refundable. Network fees are paid directly to blockchain miners or validators to process your cryptocurrency transaction and are outside of our control. Our service fees cover the operational costs of facilitating your secure trade.

To request a refund, enter LiveChat, and a specialist will assist you promptly. Once the refund is processed, you will receive a confirmation email with a receipt. Refunds are typically completed within 3 to 5 business days, depending on the payment method.

Chicks VIP is our premium membership that rewards you for trading with us. As a VIP member, you receive 0.5% cashback to your ChicksX balance on all orders, preferred rates, and access to our loyalty program. You also earn a 10% bonus on all referral earnings while your VIP membership is active. Plus, get exclusive access to our staff lounge, Discord VIP role, and more perks. Save 20% when you choose an annual plan over monthly.

You can choose a monthly or annual subscription based on your preference. Your subscription renews automatically at the end of each period using either your ChicksX balance or your chosen payment method. You can change your payment method anytime in your profile settings.

Visit our Live Chat and our agents will provide the necessary assistance to cancel your subscription. When you cancel, your remaining subscription duration continues as planned but won't renew when the current period ends. You'll retain access to all benefits until the renewal date, after which the subscription ends without further charges.

Yes. We recommend contacting our team when your monthly subscription is about to expire to cancel it and switch to annual. Note that once changed, you won't be able to use the previous subscription's services.

Yes! Our referral program lets you earn money by inviting friends to ChicksX. When a new user you refer spends $500 within 30 days, you earn $10. On top of that, you receive 10% of their transaction fees for life. If you are a Chicks VIP member, you earn an additional 10% bonus on all your referral earnings. New customers you refer also receive $20 after spending $500 within 30 days. This $20 reward applies one time per account. The more friends you refer, the more you can earn, so everyone benefits.

Log into your account and navigate to the Referrals section in your profile. You'll find your unique referral link there. You can share it on your social media or personal content, as long as you don't impersonate ChicksX or use paid ads targeting our brand name.

Once your referrals are verified and start shopping with us, you will be able to withdraw all your earnings. Your referral earnings go directly to your ChicksX balance, which you can withdraw through any of our available payment methods or use to purchase crypto.

No. Running ads that use "ChicksX" or any variation like "Chicksx.com" or misspellings as keywords in paid search engines like Google or Bing is strictly prohibited. This is considered referral abuse and will result in removal from the referral program and forfeiture of any rewards.