FAQs

ChicksX is a cryptocurrency exchange platform that lets you buy, sell, and swap over 1,000 digital assets and 50+ fiat currency pairs. We have been operating since early 2021, offering secure and reliable trading with real support.

ChicksX was founded in Ontario in 2021 and has served customers online and in person ever since. You can pay or get paid by Interac e-Transfer, bank transfer, wire, card, Apple Pay or Google Pay, and in cash at our stores in Mississauga and West Vancouver, depending on where you are and the order; a real specialist is on live chat 24/7; our pricing is shown in full before you confirm, with no hidden spread; and our compliance team is in-house, so verification questions get answered by people who can actually resolve them.

We offer lower fees than most major platforms by keeping our overhead low and passing the savings directly to you. You get personalized 24/7 live support with real specialists, and the flexibility to trade online or visit our physical locations to buy or sell with cash in person.

It means you are trading on a legitimate platform that follows recognized compliance standards designed to prevent fraud, improve transparency, and promote responsible operations. These requirements help reduce risk and hold the platform accountable. Unregistered exchanges generally carry higher risks due to the lack of oversight and controls.

Yes, in every market we serve.

Canada: ChicksX Inc. is registered with FINTRAC, Canada’s financial intelligence unit, as a money services business (registration N300000993), so we operate under Canada’s anti-money-laundering law and FINTRAC’s supervision.

United States: ChicksX LLC, our US company, is registered with FinCEN, the U.S. Treasury’s Financial Crimes Enforcement Network, as a money services business (registration 31000218813076), and ChicksX runs a regulated checkout in which the state-licensed money transmission in every transaction is carried out by Bridge, a Stripe company, licensed as a money transmitter in all 50 states (Bridge Building Inc., NMLS ID 2450917).

Europe: ChicksX runs the same regulated checkout, with every regulated step of your transaction, from receiving your payment to paying out to your bank, carried out by Bridge, a Stripe company, which is MiCA-authorised in the EEA (Bridge Building S.A., CSSF crypto-asset service provider authorisation N00000012 and electronic money institution authorisation W00000024).

Everywhere, ChicksX provides the platform, the rates, your account and your support.

Through Bridge, a Stripe company. In the European Economic Area, Bridge Building S.A. (Luxembourg), a Stripe company, is authorised and supervised by the CSSF as a crypto-asset service provider under MiCA (authorisation N00000012) and as an electronic money institution (W00000024), with authorisations recognised across the EEA. In the United States, Bridge Building Inc. (NMLS ID 2450917), a Stripe company, is a licensed money transmitter serving all 50 states. The regulated steps of every ChicksX transaction in these regions run through these Stripe-owned, supervised entities, which is how ChicksX brings the same regulated standard to every market it serves, alongside its own registrations with FINTRAC in Canada and, through ChicksX LLC, with FinCEN in the United States. Bridge’s terms, licences and disclosures are published at bridge.xyz/legal.

MiCA is the EU’s regulation for crypto-asset services. A MiCA-authorised provider is supervised by a national regulator and must meet requirements on safeguarding client assets, handling complaints, managing conflicts of interest and disclosing risks. When you buy or sell with ChicksX in the EEA, the regulated part of your transaction is handled by a firm that meets those requirements and is supervised by the CSSF in Luxembourg, and the same standard applies wherever you live in the EEA.

Canada: ChicksX Inc. is listed in FINTRAC’s money services business registry (fintrac-canafe.canada.ca) under registration N300000993. Europe: Bridge Building S.A., a Stripe company, appears in the CSSF’s public registers (cssf.lu) under N00000012 and W00000024. United States: ChicksX LLC is listed in FinCEN’s MSB Registrant Search (fincen.gov) under registration 31000218813076, and Bridge Building Inc., a Stripe company, NMLS ID 2450917, is on NMLS Consumer Access (nmlsconsumeraccess.org).

In Canada, more than 200 coins, including Bitcoin, Ether, Solana and the major stablecoins. In Europe and the US, Bitcoin, Ether, USDC, EURC and the other coins listed in the checkout for your region. The list you see at checkout is always the current one for where you live.

Across Canada, throughout the European Economic Area, and in all 50 US states and the District of Columbia. The experience is the same everywhere: one ChicksX account, one identity verification, buy and sell from the same checkout, live chat around the clock. In Canada, ChicksX provides the service directly as a FINTRAC-registered money services business. In Europe and the US, the regulated steps of each transaction are carried out by a licensed, supervised provider working with ChicksX, so you get a fully regulated service from your first order.

Canada: all ten provinces and three territories. Europe: residents of the European Economic Area; eligibility is based on your country of residence, confirmed during verification, not on where you are logged in from. United States: all 50 states and the District of Columbia, based on your state of residence. If a particular coin or payment method is unavailable where you live, you will see that in the checkout before you place an order.

Click "Sign Up" on our homepage and enter your email address and password. You can also create an account quickly using Google, Apple, or Discord for faster registration. Optionally, subscribe to our newsletter for promotions and updates. Once complete, you'll need to complete the verification process that best suits your needs. If you require assistance during registration, our Live Chat specialists are available 24/7 to guide you.

No. One ChicksX login covers everything, and there is nothing separate to sign: you accept the ChicksX Terms of Service when you open your account, verify your identity once, and you are set. In Europe and the US, an account with our licensed provider is opened for you behind the scenes and linked to your ChicksX account.

Level 1 (Phone Verified): Allows you to buy or sell up to $1,000 in cryptocurrency using cash. Level 2 (Email and ID Verified): Unlocks unlimited cryptocurrency purchases with cash, up to $10,000 in purchases using debit or credit cards, and unlimited cryptocurrency sales using your chosen payout method. Level 3 (Address Verified): Provides fully unlimited access to buy any amount of cryptocurrency using any available payment method. Note: For Level 2 users, an additional verification is required when making purchases with a debit or credit card. This verification may occur before or after the order is created and paid and is used to confirm that you are the cardholder. This step is required only once per card the first time it is used on our platform.

Anti-money-laundering laws in every country we serve require the regulated business to verify who its customers are, and verification also protects your account. You will usually be asked for government-issued ID and proof of address and, for larger amounts, information about the source of your funds. In Canada, ChicksX itself is the regulated business. The law requires us to verify identity before certain transactions, including crypto transactions of $1,000 or more, and to report specific things to FINTRAC: cash transactions of $10,000 or more, virtual currency transactions of $10,000 or more, and transactions we have reasonable grounds to suspect are linked to money laundering or terrorist financing. Reporting is confidential and a legal obligation, not a judgment about you. In Europe and the US, our licensed provider runs the checks and approves your account; ChicksX collects your details and passes them on, so you usually only need to add anything that is missing. In the United States, ChicksX LLC is itself registered with FinCEN and bound by the same anti-money-laundering law.

Debit and credit card verification helps protect your account and prevents unauthorized use of payment methods. This process ensures that the person placing the order is the rightful cardholder, allowing us to securely process your purchase and reduce the risk of fraud. It also helps keep the platform safe for all users.

After placing an order with a debit or credit card, you will be asked to complete a quick verification. You need to record a short video showing the debit or credit card used for the purchase and a valid government issued ID, such as a driver’s license, passport, or national ID. Both the card and ID must be visible in the same frame, and you should briefly flip the card to show it is a real, physical card. For security reasons, cover all card digits except the last four, and make sure your name is clearly visible on both the card and the ID. Once your video is ready, upload it securely at https://chicksx.com/customer-portal/verification. Before submitting, review the example on the upload page to ensure your video meets all requirements and avoid processing delays.

Contact our Live Chat support team and we'll review your submission with you. Common issues include blurry photos, expired IDs, mismatched information, or missing documents. Our specialists will tell you exactly what's needed and help you complete the process successfully.

To fully protect your account, we recommend enabling two factor authentication, as a password alone is not enough. Go to Security in your account settings and select the 2FA option. On iOS, open your camera and scan the QR code, then enter the unique code provided and click confirm. On Android, open Google Lens or your Authenticator app to scan the QR code, enter the code you receive, and confirm. Once completed, 2FA will be active and you'll receive a new passcode each time you log into your ChicksX account. It takes 30 seconds and adds a critical layer of security.

A passkey is a faster, safer way to sign in without a password. Instead of typing login details, you just confirm it's you using your device, with your fingerprint, face, or screen PIN. It's the same technology you already use to unlock your phone or laptop, and your fingerprint and face data never leave your device.

Passkeys are quicker and more secure than passwords. There's nothing to remember, type, or reset and because there's no password, there's nothing to leak in a data breach or steal through phishing. They only work on our official site, making them one of the safest ways to sign in. We recommend setting one up for the smoothest, most secure experience.

Go to Security in your account settings and click "Reset Password." Enter your current password and your new password, then save your changes. If you've forgotten your current password, click "Forgot your password?" and we'll send you an email with instructions to reset it.

No problem. If your passkey syncs through your Apple, Google, or Microsoft account, you can still access it from your other devices. You can also sign in with another method and set up a new passkey anytime. We recommend keeping more than one sign-in method active, just in case.

Contact our support team anytime via Live Chat or email at [email protected]. We'll verify your identity through a secure process and restore your access quickly.

Identity verification before your first order, two-factor authentication on your ChicksX account (we recommend turning it on), and monitoring of account and transaction activity by our security team around the clock. ChicksX staff will never ask for your password, seed phrase, private keys or remote access to your device. In Europe and the US, funds and stablecoins in the regulated steps are handled by a licensed, supervised provider. If you ever notice activity, you do not recognise, tell ChicksX support within 24 hours and we can restrict access and pause pending orders while it is checked.

Most crypto losses come from scams, not hacks: fake investment platforms, romance scams, impersonation of government agencies or tech support, and “pay a fee to unlock your funds” schemes, all of which end with someone being told to buy crypto and send it to a stranger. Our specialists are trained to recognise these patterns. If something about an order looks like a scam, we may pause it and ask you a few questions before it goes through; that is us protecting your money, and a genuine transaction is never harmed by a short check. If anyone you have never met in person is directing you to buy crypto, talk to us on live chat before you send anything.

We are committed to protecting your privacy. Sensitive data is encrypted and access is restricted to authorized processes only. ChicksX staff do not have direct access to your private information, such as wallet details, except where required for compliance, security, or support purposes under strict controls.

Only what the law and your transactions require. In Canada, that means the reports to FINTRAC described above, and in the United States, reports to FinCEN where the law requires. In Europe and the US, it also means sharing with our licensed provider what it needs to open your account, verify your identity, screen for sanctions and money-laundering risk, prevent fraud and process your orders: your name, date of birth, address, contact details, ID document, tax identification number, source-of-funds information, bank account and wallet details, and order details; the provider shares back your account status, verification result and the transaction data ChicksX needs to run your account and support you. Full details are in the ChicksX Privacy Policy and, for Europe and the US, in the provider’s privacy policy for your region, linked from our Terms.

If you no longer wish to carry an account with us, kindly send an email to [email protected] with your request, and one of our specialists will assist you. We do not offer any other options when deleting your account in order to prevent accidental deletions. Make sure to withdraw any remaining balance first, as this action is permanent.

To buy crypto, simply enter the amount you want to spend and select your currency. Choose the crypto you wish to buy, select your payment method, and proceed to checkout. If you have a coupon code, you can enter it for any available discounts. You can also easily access options to sell or swap crypto or fiat at any time. If you need assistance at any point, our Live Chat specialists are available 24/7 to guide you through the process from start to finish.

Canada: Interac e-Transfer, bank transfer or EFT, wire, card, Apple Pay and Google Pay, and cash in person at our stores, depending on the order and your verification level.

Europe: euro bank transfer, SEPA credit transfer or SEPA Instant. When you buy, you transfer to a payment account held by our licensed provider with its banking partner Banking Circle S.A., a regulated Luxembourg bank, identified by an IBAN assigned to your orders; when you sell, the proceeds are paid to your bank account.

United States: bank transfer, ACH or wire. When you buy, you transfer to an account held by our licensed provider using account and routing details assigned to your orders; when you sell, the proceeds are paid to your bank account.

Everything is shown before you confirm: the total includes the exchange rate and all fees, and no ChicksX charges are added afterwards. Where a bank transfer is involved, your bank may charge its own fee. In Europe and the US, when you sell Bitcoin, Ether or another non-stablecoin coin, the estimate also includes the conversion rate and blockchain network fees, and the final amount can differ slightly from the estimate.

Crypto you buy is typically delivered within minutes of your payment being confirmed. Payouts follow the bank rail you choose: Interac e-Transfer usually within minutes to a few hours; Canadian bank wire one to three business days; SEPA Instant within minutes and standard SEPA within one business day; ACH one to three business days; US wire the same or next business day. In Europe and the US, the conversion step when you sell adds only minutes once your coins are confirmed on the blockchain.

After placing your order, you'll receive a confirmation email with your order ID and delivery details. Your order is also saved in your account profile. If you haven't received an email, check your spam folder or log into your ChicksX account profile. For assistance, contact us via Live Chat or email at [email protected]. We're available 24/7.

Yes. You can track your order status through your ChicksX account profile or by contacting our Live Chat support. All transactions on our site are continuously monitored to ensure you receive updates as quickly as possible.

Contact ChicksX support straight away and we will look at your options. Blockchain transfers cannot be reversed once sent, and orders that have already executed follow the applicable terms, for example where funds arrive after a quoted price has expired or a payment cannot be matched to an order. If you have not received an order confirmation, believe a receipt is inaccurate, or notice anything unexpected on your account, tell us within 24 hours so we can act quickly.

Order cancellations are possible depending on how far the transaction has progressed. Contact our Live Chat support team immediately if you need to cancel. Some fees may be non refundable depending on the transaction stage.

At ChicksX, we strive to ensure your satisfaction. Refunds are available and reviewed on a case-by-case basis; however, service fees and network fees are non-refundable. If an order remains inactive for more than two hours, a refund may be automatically initiated. Once processed, refunds may take 3–5 business days to appear in your account, depending on your bank or payment provider's processing times.

To request a refund, enter LiveChat, and a specialist will assist you promptly. Once the refund is processed, you will receive a confirmation email with a receipt. Refunds are typically completed within 3 to 5 business days, depending on the payment method.

Our service fees and network fees are non refundable. Network fees are paid directly to blockchain miners or validators to process your cryptocurrency transaction and are outside of our control. Our service fees cover the operational costs of facilitating your secure trade.

Chicks VIP is our premium membership that rewards you for trading with us. As a VIP member, you receive 0.25% cashback to your ChicksX balance on all orders, preferred rates, and access to our loyalty program. You also earn a 10% bonus on all referral earnings while your VIP membership is active. Plus, get exclusive access to our staff lounge, Discord VIP role, and more perks. Save 20% when you choose an annual plan over monthly.

You can choose a monthly or annual subscription based on your preference. Your subscription renews automatically at the end of each period using either your ChicksX balance or your chosen payment method. You can change your payment method anytime in your profile settings.

Visit our Live Chat and our agents will provide the necessary assistance to cancel your subscription. When you cancel, your remaining subscription duration continues as planned but won't renew when the current period ends. You'll retain access to all benefits until the renewal date, after which the subscription ends without further charges.

Yes. We recommend contacting our team when your monthly subscription is about to expire to cancel it and switch to annual. Note that once changed, you won't be able to use the previous subscription's services.

Yes! Our referral program lets you earn money by inviting friends to ChicksX. When a new user you refer spends $500 within 30 days, you earn $10. On top of that, you receive 10% of their transaction fees for life. If you are a Chicks VIP member, you earn an additional 10% bonus on all your referral earnings. New customers you refer also receive $20 after spending $500 within 30 days. This $20 reward applies one time per account. The more friends you refer, the more you can earn, so everyone benefits.

Log into your account and navigate to the Referrals section in your profile. You'll find your unique referral link there. You can share it on your social media or personal content, as long as you don't impersonate ChicksX or use paid ads targeting our brand name.

Once your referrals are verified and start shopping with us, you will be able to withdraw all your earnings. Your referral earnings go directly to your ChicksX balance, which you can withdraw through any of our available payment methods or use to purchase crypto.

No. Running ads that use "ChicksX" or any variation like "Chicksx.com" or misspellings as keywords in paid search engines like Google or Bing is strictly prohibited. This is considered referral abuse and will result in removal from the referral program and forfeiture of any rewards.