How does buying Stellar with USD via Credit Card or Debit Card work?

Using Credit Card or Debit Card to buy XLM with USD is simple. Enter your purchase amount, complete your Credit Card or Debit Card details, and we'll deliver your Stellar once payment clears.

What are the fees for buying XLM with Credit Card or Debit Card?

When using Credit Card or Debit Card, you'll pay a small transaction fee on your USD amount. This covers our processing costs and network fees. Unlike other exchanges, we don't hide additional charges in the exchange rate - the fee you see is the fee you pay.

How long does it take to receive Stellar after paying with Credit Card or Debit Card?

Credit Card or Debit Card purchases of Stellar typically complete based on the payment provider's processing speed. First-time buyers might experience slightly longer waits due to security checks.

You'll receive email notifications at each step of the process.

Are there any limits when buying XLM with Credit Card or Debit Card?

Credit Card or Debit Card purchases have limits based on your verification level. Level 1 (phone verified) users can buy up to $1,000 worth of XLM, Level 2 (ID verified) users can purchase up to $10,000, and Level 3 (address verified) users have unlimited purchasing capability.

These tiered limits help us maintain security and liquidity.

What happens if my Credit Card or Debit Card payment fails when buying XLM?

If your Credit Card or Debit Card payment fails, the transaction will be canceled automatically, and no funds will be deducted. You can try again or choose a different payment.

Contact our support team if you see a charge but didn't receive any XLM.

Do I need to verify my identity to buy XLM with Credit Card or Debit Card?

Most Credit Card or Debit Card purchases require basic verification. Smaller transactions need just an email and phone number, while larger amounts require government ID verification to comply with regulations.

This helps protect both you and our platform from fraud.

Can I cancel my Stellar purchase after initiating a Credit Card or Debit Card payment?

Once you've submitted a Credit Card or Debit Card payment, cancellation isn't possible as the exchange process begins immediately.

Double-check all details before confirming your purchase to avoid any mistakes.

Is Credit Card or Debit Card the fastest way to buy XLM with USD?

Credit Card or Debit Card processing times vary based on your bank and location. Generally, card payments complete within minutes, bank transfers take 1-3 business days, and e-transfers typically process within a few hours.

Check your transaction history for estimated completion times for your region.

What information do I need to provide for a Credit Card or Debit Card purchase of XLM?

For Credit Card or Debit Card purchases, you'll need to provide your payment details and a valid XLM wallet address.

First-time users will also need to provide an email address and may need to complete basic verification depending on their purchase amount.

What should I do if my XLM doesn't arrive after my Credit Card or Debit Card payment is complete?

If your XLM hasn't arrived after your Credit Card or Debit Card payment shows as complete, first check your transaction status in your account history.

If it shows as "Processing" or "Complete" but you haven't received your crypto, contact our support team with your transaction ID. Most delays resolve within a few hours.